Emergency Services 999
Emergency Services Section has a large cadre of police officers and civil servants including Translators of several languages such as English, French, Chinese, Filipino, Urdu, and it works round the clock in shifts.
Nature and Scope of Work :
• Receive complaints and different criminal emergency calls.
• Receive fire emergency calls
• Receive medical emergency calls
• Monitoring alarm systems.
• Redirect incoming calls reporting accidents to the competent authorities.
• Emergency Section uses modern communication, command and control system called C4I.
It is divided into three basic systems:
1-Electronic Incidents Listing System (EILS) and Resource Management System (RMS)
It is a system for writing data through the information. The Data has preset questions in the program for the employee as per the incident. When it is done, the system directs it electronically to the competent authority.
2-Call Communication System (ICCS)
It is a voice call system used by the call recipient to receive emergency calls on (999).
3-Geographic Information System (GIS)
It is a system for specifying geographical locations of incidents in the State.
Emergency Services Section consists of 24 Emergency counters. The system can receive 60 emergency calls concurrently. Number of emergency incoming calls varies between 5000-7000 calls 24 hours a day.
Emergency Service for the Deaf 992
The Ministry of Interior is keen to provide its services to various segments of the society in a modern and innovative way at an excellent performance standard.
The 'Emergency Service for the Deaf' is one these services offered by the Ministry to deal with deaf and ensure quick response to their calls in case of facing any emergency situation in a modernistic way round the clock. The service is offered on the number '992'.
How to obtain the service:
The deaf people can communicate with the 'Emergency Service for the Deaf' in three ways:
• Calling '992' by using 3G Camera from computer or mobile phone.
• Sending SMS to Emergency Services Section on 992.
• Sending email to : email@example.com
Requirements for the Service:
• The beneficiary should be a deaf.
• To not depend only on sending a SMS to the call center, because there may be a delay as it depends on the
service of the mobile network provider in the country. The sender must ensure the delivery of his message to the
Section by communicating with the Police.
• When sending a SMS, the sender should mention clearly the type of the problem and service needed such as
'Ambulance, Civil defense and Police', and the name of the user and the address, and the injuries or deaths if
• In case of violating the rules of this Service, the Ministry of Interior will be taking legal actions against the