The General Directorate of Traffic, represented by the Licensing Department, in collaboration with the General Directorate of Information Systems, launched two new services for the public through the "Metrash 2" application. The first service to contest registered traffic violations and the second service to report traffic violations using “Communicate with us’ option of Metrash2.

In a statement, Lieutenant-Colonel Mohammad Rabia al-Kuwari, office at the violations section of the General Directorate of Traffic, said that the service to contest a traffic violation through the Metrash 2 allows the objector to file an objection to the traffic violation within a period not exceeding fourteen days from the date of registration of the violation.

The objector will receive a reply by means of a text message within a period not exceeding thirty days from the date of registration of the objection. If the violation is found correct, normal procedure will apply. In case it has been found incorrect, the violation will be removed. All types of traffic violations, whether by recorded manually or by speed radars or surveillance cameras can be contested using this service. A violation cannot be contested more than once. As well, if the fine is already paid, it cannot be contested any more.

“The second service gives anyone the right to report traffic violations, whether in in the road or anywhere else using Metrash2. The sender should capture the photo of violation and specify its location before sending it through Metrash2. Traffic Violations Section will verify them and act accordingly,” Al-Kuwari said.

Regarding the automated response system launched recently by the Directorate on its public service number of 234 4444, First Lieutenant Eid Mohamed Al Hajri said the public can inquire about traffic violation, driving license, vehicles and number plates, technical examination, service for people with disabilities, traffic awareness, traffic patrols and traffic investigations through this number. It works 24/7 and calls are received in Arabic and English.